Loaded Bros respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our business. This Privacy Policy applies to the Loaded Bros website:
1. Business Information
Business Name: Loaded Bros
Registered Company Name: LOADED BROS. PTY LTD
ABN: 37699225628
Address: 442 Church Street Parramatta 2150
Phone: 047-325-8968
Email: tariqzreika98@gmail.com
2. Personal Information We Collect
Depending on how you interact with Loaded Bros, we may collect personal information including:
- Full name
- Email address
- Phone number
- Delivery address
- Billing information
- Order and transaction details
- Food preferences and order notes
- Information provided through contact forms
- Customer feedback, complaints and enquiries
- Information provided when requesting a refund or replacement
- Information required to provide customer support
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interaction information
- Referring website
- Cookies and similar technologies
3. Sensitive Information
Loaded Bros does not generally require sensitive personal information to process food orders.
However, customers may provide information relating to:
- Food allergies
- Food intolerances
- Dietary requirements
- Other information relevant to the safe preparation of an order
Such information may constitute sensitive or health-related information under applicable privacy laws.
We will use information of this nature only where reasonably necessary to respond to your request, prepare an order, address a food-safety concern, or otherwise provide our services.
Customers should avoid providing sensitive information unless it is necessary.
4. How We Collect Personal Information
We may collect information through:
- Our website
- Online ordering forms
- Contact forms
- Telephone conversations
- In-store interactions
- Customer feedback
- Refund or complaint requests
- Third-party ordering platforms
- Delivery services
- Cookies and website analytics
Where information is collected through a third-party ordering, payment or delivery service, that provider may also have its own privacy policy.
5. How We Use Personal Information
We may use personal information to:
- Process and fulfil food orders
- Arrange collection or delivery
- Contact you about your order
- Process payments and refunds
- Respond to enquiries
- Provide customer support
- Handle complaints and feedback
- Improve our food, services and website
- Maintain business and transaction records
- Detect and prevent fraud or misuse
- Meet legal and regulatory obligations
- Send marketing communications where permitted
- Analyse website usage and improve customer experience
We will not use your personal information for unrelated purposes unless permitted or required by applicable law.
6. Marketing Communications and Consent
Loaded Bros may send promotional communications about products, menu items, special offers, discounts, events and other promotions.
Where consent is required, we will obtain consent before sending marketing communications.
Consent may be collected through:
- Newsletter subscription forms
- Marketing checkboxes
- Promotional sign-up forms
- Online ordering preferences
- Other lawful consent mechanisms
Providing your information for an order does not automatically mean that you have consented to receive marketing communications where consent is required by law.
You can withdraw marketing consent at any time by:
- Clicking the unsubscribe link in a marketing email;
- Contacting us at [Insert marketing/privacy email]; or
- Using any available communication preference or opt-out mechanism.
Withdrawing marketing consent will not affect essential communications relating to your orders, payments, deliveries, refunds or customer service.
Loaded Bros will comply with applicable Australian direct-marketing and spam laws.
7. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember preferences
- Support online ordering
- Understand website traffic
- Improve website performance
- Analyse customer interactions
- Measure marketing campaigns where applicable
You may manage or disable cookies through your browser settings.
Some essential website functions may not operate correctly if certain cookies are disabled.
Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.
Website services used: [Insert actual analytics, advertising, cookie and tracking services used by the website.]
8. Payment Information
Payments may be processed by third-party payment providers.
Depending on the payment method used, the relevant payment provider may collect payment card details, transaction information and other information required to process the payment.
Loaded Bros does not intend to store complete payment card details on its own website systems unless expressly stated and appropriately secured.
Customers should also review the privacy policy of the payment provider used to complete their transaction.
9. Sharing Personal Information
We may share personal information with third parties where reasonably necessary to operate our business or provide our services.
These parties may include:
- Payment processors
- Banks and financial institutions
- Online ordering platforms
- Delivery providers
- Website hosting providers
- IT and technical service providers
- Website analytics providers
- Marketing service providers
- Professional advisers
- Government authorities and regulators where legally required
We do not sell your personal information to third parties for their independent marketing purposes.
Where reasonably practicable, we require service providers handling personal information on our behalf to maintain appropriate privacy and security measures.
10. Overseas Disclosure
Some third-party service providers may store or process information outside Australia.
Where personal information is transferred overseas, Loaded Bros will take reasonable steps required by applicable privacy laws to ensure that the information receives appropriate protection.
The countries in which third-party providers may process information will depend on the services used by our website and business.
11. Data Security
Loaded Bros takes reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
Security measures may include:
- Secure website connections
- Access controls
- Password protection
- Restricted access to customer information
- Security updates
- Secure hosting and third-party services
- Appropriate internal procedures for handling customer information
No electronic storage or transmission system can be guaranteed to be completely secure.
If we become aware of a data breach, we will investigate and respond appropriately and provide notifications where required by applicable law.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
- Complete orders
- Provide customer support
- Process refunds
- Maintain business records
- Meet accounting and legal requirements
- Resolve disputes
- Prevent fraud
When information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to applicable legal retention requirements.
13. GDPR Rights
The General Data Protection Regulation (GDPR) may apply in certain circumstances where Loaded Bros processes personal information relating to individuals protected by the GDPR.
Where the GDPR applies, individuals may have rights including:
- The right to access personal data
- The right to correct inaccurate personal data
- The right to request deletion in certain circumstances
- The right to restrict processing
- The right to object to certain processing
- The right to object to direct marketing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a relevant supervisory authority
15. Third-Party Website
Our website may contain links to third-party websites, ordering platforms, payment services, delivery services or social media platforms.
Those third parties may collect and process information under their own privacy policies.
Loaded Bros is not responsible for the privacy practices or security of third-party websites or services.
We recommend reviewing their privacy policies before providing personal information.
16. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorisation where required by law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
17. Contact Us
For questions about this Privacy Policy, personal information, marketing preferences, GDPR requests or privacy complaints, please contact:
Loaded Bros
Registered Company Name: LOADED BROS. PTY LTD
ABN: 37699225628
Address: 442 Church Street Parramatta 2150
Phone: 047-325-8968
Email: tariqzreika98@gmail.com
Website: https://loadedbro.com.au/