Welcome to Loaded Bros.
These Terms and Conditions apply to your use of the Loaded Bros website, online ordering services, and the purchase of food and beverages from us.
By using our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or online ordering services.
1. Business Information
Business Name: Loaded Bros
Registered Company Name: LOADED BROS. PTY LTD
ABN: 37699225628
Address: 442 Church Street Parramatta 2150
Phone: 047-325-8968
Email: tariqzreika98@gmail.com
Website: https://loadedbro.com.au/
Loaded Bros is located in the Parramatta area of Sydney and specialises in American-style burgers, loaded fries, meal combinations, milkshakes and related food and beverage products.
2. Goods and Services
Loaded Bros offers freshly prepared food and beverages, including:
- Loaded burgers
- Classic burgers
- Loaded fries
- Cheesy fries
- Meal combos
- Milkshakes
- Other food and beverage items listed on our menu
Our menu, ingredients, prices and availability may change from time to time without notice.
Food images displayed on our website are for illustrative purposes. The appearance of an item may vary from the images shown online.
3. Ordering
Orders may be placed through the Loaded Bros website or through our authorised online ordering platform.
When placing an order, you agree to provide accurate and complete information, including your name, contact details and delivery or collection information.
Once an order has been submitted, we may contact you if clarification is required or if an item is unavailable.
An order is considered accepted when Loaded Bros confirms or commences processing the order.
We reserve the right to refuse or cancel an order where:
- An item is unavailable;
- Payment cannot be successfully processed;
- Incorrect or incomplete information has been provided;
- We are unable to fulfil the order; or
- We reasonably believe the order has been placed fraudulently or in breach of these Terms.
4. Prices and Payment
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
The total price payable will be displayed before you complete your order.
Depending on the order, the total may include:
- Food and beverage prices
- Applicable taxes
- Delivery charges
- Service or platform fees and
- Other charges clearly disclosed before payment.
Payment must be made using the payment methods available through the online ordering system.
Third-party payment providers may process your payment. Their own terms and privacy policies may also apply.
5. Delivery
Where delivery is available, orders will be delivered to the address provided when placing the order.
Delivery Area:
Delivery Fee:
Estimated Delivery Time:
Delivery times are estimates and are not guaranteed.
Delivery may take longer due to circumstances including:
- High order volumes
- Traffic
- Weather
- Public holiday;
- Delivery partner delays
- Technical problems or
- Other circumstances outside our reasonable control.
Customers are responsible for providing a correct delivery address and appropriate contact details.
If an order cannot be delivered because incorrect information was provided or the customer is unavailable to receive the order, additional charges may apply and a refund may not be available, subject to applicable consumer law.
6. Pickup / Collection Orders
Where pickup is available, customers should collect their order from the nominated Loaded Bros location at the time indicated during checkout.
Customers should ensure they provide the correct contact information and order details.
Once food has been prepared, cancellation or modification may not be possible.
7. Order Changes and Cancellation
Because our food is prepared specifically for each order, cancellation or modification requests should be made as soon as possible.
To request a cancellation or change, contact us using:
Phone: 047-325-8968
Email: tariqzreika98@gmail.com
We will make reasonable efforts to accommodate a cancellation or change, but cannot guarantee that a request will be accepted after food preparation has commenced.
If an order has already been prepared or dispatched, cancellation may not be possible.
8. Refunds and Replacements
We want every customer to receive the food they ordered in satisfactory condition.
If your order contains a missing or incorrect item, or there is another significant issue with your order, please contact Loaded Bros as soon as reasonably possible after receiving it.
To request a refund or replacement, please provide:
- Your name
- Order number
- Date and time of the order
- Details of the problem and
- Photographs or other evidence where appropriate.
Refund Contact: 047-325-8968
After reviewing the circumstances, Loaded Bros may provide a replacement, partial refund, full refund or another appropriate resolution.
Approved refunds will generally be returned to the original payment method. The time taken for the refund to appear may depend on the payment provider or financial institution.
Nothing in this section limits any rights or remedies available to consumers under the Australian Consumer Law.
9. Food Allergies and Dietary Requirements
Customers must notify Loaded Bros of any food allergies, intolerances or dietary requirements before placing an order where relevant.
Although we take reasonable care when preparing food, our kitchen may handle common allergens and we cannot guarantee that food is completely free from traces of allergens.
Customers with serious allergies should contact us before ordering to discuss available options.
Loaded Bros cannot accept responsibility for an allergic reaction where relevant allergy information was not provided or where cross-contamination could not reasonably be avoided.
10. Product Availability
All menu items are subject to availability.
If an ordered item becomes unavailable, Loaded Bros may contact the customer to discuss an alternative or refund.
We may change, suspend or discontinue menu items without prior notice.
11. Website Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, errors may occasionally occur, including errors relating to:
- Menu descriptions
- Prices
- Ingredients
- Images
- Availability or
- Promotional offers.
We reserve the right to correct errors and update website information where necessary.
12. Promotions and Discounts
Promotions, discounts and special offers may be subject to additional terms.
Unless expressly stated otherwise:
- Promotions cannot be exchanged for cash;
- Promotions cannot be combined with other offers;
- Promotional items are subject to availability; and
- Promotions may have expiry dates or other restrictions.
Specific promotional terms displayed at the time of an offer will apply.
13. Website Use
You agree to use the Loaded Bros website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful purposes;
- Attempt to gain unauthorised access to our systems;
- Interfere with website functionality or security;
- Submit false or misleading information;
- Introduce malicious software or code; or
- Copy or misuse website content without permission.
14. Intellectual Property
Unless otherwise stated, the Loaded Bros name, logo, branding, photographs, written content, graphics and other website materials belong to or are licensed to Loaded Bros.
You must not reproduce, modify, distribute or commercially use our intellectual property without our prior written permission.
15. Third-Party Services
Our website may link to or use third-party services, including online ordering, payment, delivery, analytics and other service providers.
Where you use a third-party service, that provider’s own terms and privacy policy may also apply.
Loaded Bros is not responsible for the independent practices, availability or policies of third-party services.
16. Privacy
Personal information collected through our website or ordering services will be handled in accordance with our Privacy Policy.
This may include information such as your name, contact details, delivery information and order details.
Please review our Privacy Policy for information about how we collect, use and protect personal information.
17. Limitation of Liability
To the extent permitted by law, Loaded Bros will not be responsible for losses arising from circumstances outside our reasonable control, including delivery delays caused by traffic, weather, third-party delivery providers, technical failures or other unforeseen events.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights, guarantees or remedies that cannot legally be excluded under Australian law.
18. Australian Consumer Law
Nothing in these Terms and Conditions is intended to exclude, restrict or modify rights available to consumers under the Australian Consumer Law or other applicable legislation.
Where applicable, customers may have rights to a refund, replacement, repair or other remedy if goods or services fail to meet applicable consumer guarantees.
19. Disputes
If you have a concern about an order or service, please contact Loaded Bros first so that we have an opportunity to investigate and resolve the matter.
Contact: 047-325-8968
If a dispute cannot be resolved directly, it may be referred to the appropriate court or tribunal with jurisdiction.
20. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Any dispute relating to these Terms and Conditions or the services provided by Loaded Bros will be subject to the jurisdiction of the courts and tribunals of New South Wales, Australia, subject to any applicable consumer rights.
22. Contact Us
For questions regarding these Terms and Conditions, orders, cancellations or refunds, please contact:
Registered Company Name: LOADED BROS. PTY LTD
ABN: 37699225628
Address: 442 Church Street Parramatta 2150
Phone: 047-325-8968
Email: tariqzreika98@gmail.com
Website: https://loadedbro.com.au/